– Terms & Conditions –

Ocean Pitch Campsite wants the best for its campers. Whether your stay is centred around beach & surf activities or you’re simply taking the time to kick back, relax and enjoy the peaceful surroundings, we’re keen to make every effort to ensure the site is peaceful for your stay.

We welcome couples, families with older children and some well behaved groups. Like-minded people wanting to have a great time and enjoy the north Devon beaches. The campsite owners, Benny & Lou are a couple who make every effort to run a relaxed and quiet site, but they’re keen to ensure all campers have fun to ensure a pleasant and happy stay.

Therefore, this means we have a number of site “rules”:

Tent Size
We prefer small (2/3 person) or medium (4/6 person) capacity tents, please double check your pitch size when booking, Ocean Pitch is often fully booked so additional space may not be available if your pitch is the wrong size for your tent.

Camper Vans
Vans such as VW campers are acceptable (or similar) & some larger vans such as Mercedes Sprinter’s. If you campervan is bigger please contact a member of the team to check if it is suitable. We do accept awnings that attach to campervans, but again please check your pitch size when booking.

Caravans
Sorry no caravans.

Trade Vans / Panel Vans
Here at Ocean Pitch we welcome your trade / sign written vans on site, whether it’s your campervan for the weekend or simply your method of transport.

Pitch Size
At peak times space is at a premium and tents will be pitched fairly close together. It is vital that all campers respect the 0.5m clearance rule. We offer 3 different sized pitches (small, medium & large). Feel free to contact a member of the team if you require assistance selecting the correct pitch for your Tent/Campervan.

Electric hook ups
We have 7 electrical pitches on site at a charge of £4 extra per night. Please note: We do not allow electrical hook-up splitters to be used. Should you require an electric pitch for charging your electric vehicle please contact a member of the team to enquire about voltage/power supply.

Our electrical hook-up points are all 16amp and use the standard EU Electrical hook-up camping connection.

Phone/ tablet or any electrical device can be charged in Reception at a cost of 50p.

Groups
We take a maximum of 12 in a mixed group & we ask that groups make every effort to respect the quiet nature of the site. (Please note. larger groups can be acceptable on request). This makes our sites unsuitable for Hen or Stag nights.

Single sex bookings
We take single sex bookings but limit the number of people to 6 only. (Larger same sex group bookings are subject to request to the Ocean Pitch team).

Age
No person under the age of 18 unless accompanied by an adult. We are also sorry to say but the campsite is not suitable for under 2’s.

Pets/Dogs
We do not accept bookings for dogs. Guide dogs and therapy dogs are welcome on site, you may be asked for your certificates as evidence upon arrival. Dogs are permitted to visit the site during the day but must be kept on their leads at all times and are not allowed to stay on site overnight. Please use the following website www.thegooddogguide.com for campsites in Devon that do take dogs.

Security
Ocean Pitch Campsite cannot take any responsibility for the security of your personal items or vehicles.

Customers agree that their stay at Ocean Pitch campsite is entirely at their own risk and hereby indemnify the owner and staff from liability for any loss or damage caused by themselves, members of their party, their guests or invitees, to any of their equipment chattels or property.

Friendly staff are on duty day and night for your benefit and so please do not abuse their authority or the site rules.

Staff are on site 24 hours a day. During the hours in which reception is closed, please call 07581024348 for any site related emergencies.

In the highly unlikely event Ocean Pitch reserve the right to terminate your stay should any of our site rules be abused. In this circumstance Ocean Pitch are not liable to offer a refund for the remainder of your stay.

Booking
We take bookings via our website, email, phone or even via social media (Facebook, Instagram or Twitter)

Payment
We accept Credit/debit cards (Online via Stripe, but you do not have to have a Stripe account to use this service).

We do not accept Cheques.

If you turn up on the day – Credit/Debit cards or cash can be received on-site, but payment must be upfront for advanced bookings.

Behaviour Bonds
The Ocean Pitch team reserve the right to request a ‘Behaviour Bond’ if at any time if it is deemed necessary.

This will automatically be required for groups of more than six people. A sum of £20 from each person will be requested in cash on arrival. This will be returned at the end of your stay assuming that there has been no cause for complaint.

Cancellations
We offer a 50% refund if cancelled 21 days prior to arrival date, 0% refund if cancelled within 21 days of arrival date, we would always advise to take out holiday insurance. Different to previous season we no longer offer credit or time in lieu.

Our service to you
In the unlikely event of there being a problem or dissatisfaction with any matters under our control during your holiday please report them to the Reception immediately so that we may have the opportunity where possible to rectify any issues. We will not be responsible for any issue which you knew about during your stay where it was not reported to a member of the Ocean Pitch team. If you feel the reported matter is not resolved to your satisfaction during your stay, please write to Benny and Lou within 7 days of returning from your holiday. Any correspondence must be in writing or E-mail, from the lead guest on the booking and must be signed by the lead guest due to the Data Protection Act 1998. We cannot accept liability in relation to any claim of whatever nature if you fail to notify us in writing within 7 days from the end of your holiday. We will respond to your concerns within 28 days.

Whilst every effort is made to avoid changes or errors, we are only human. Please check and/or query the details and price of your chosen holiday at the time of booking with a member of the Ocean Pitch team.

 

Site Rules / Booking Policy
Please respect our site rules, as they are there to make yours and all other campers stay as happy & pleasant as possible.

  • Vehicle gate opening hours, Off Peak 8am – 10pm / Peak 7am – 11pm (If vehicle gate is closed upon arrival, please call 07581024348 for check-in)
  • All arrivals must report to reception
  • Camping check-in is from 11am – 11pm, Glamping check-in from 2:30pm to 11pm
  • No arrivals after 11:30pm (as other campers may be asleep)
  • Check-out is 10.30am promptly
  • No dogs allowed
  • No under 2’s allowed
  • No BBQs after midnight. Campfires are not permitted
  • No audible music on site, quiet please after midnight
  • No Hens, Stags, same-sex groups, we are a peaceful campsite. Quiet family groups are welcome
  • Occasionally weddings take place near the campsite, this is out of our control, but music will stop at 11pm promptly
  • There must be a 0.5m clearance either side from the pitch boundary line, inclusive of guide ropes. (We can’t be held responsible for customers who have booked pitches that are too small for their tents and campers, Ocean Pitch reserve the right to cancel your booking upon arrival if this term is not met)
  • Games: We prefer to keep games to a minimum and so please check with a member of the Ocean Pitch team if your game is suitable.
  • Visitors by arrangement with reception – a must for your security.
  • BBQs and hot utensils must be kept off the grass on bricks please (it damages the grass). Feel free to ask at reception for the location of the BBQ bricks.
  • Quiet please after midnight. (This is to ensure a pleasant night sleep for all guests).

We hope that you enjoy your stay with Ocean Pitch Campsite and please feel free to speak to a member of the Ocean Pitch team if there is anything we can do, in order to enhance your stay.

Happy Camping from all at Ocean Pitch.