– Terms & Conditions –

Ocean Pitch Campsite wants the best for its campers. Whether your stay is centred around beach & surf activities or you’re simply taking the time to kick back, relax and enjoy the peaceful surroundings, we’re keen to make every effort to ensure the site is peaceful for your stay.

We welcome couples, small families and some well behaved groups. Like-minded people wanting to have a great time and enjoy the north Devon beaches. The campsite owners, Benny & Lou are a young couple who make every effort to run a relaxed and quiet site, but they’re keen to ensure all campers have fun to ensure a pleasant and happy stay.

Therefore, this means we have a number of site “rules”:

Tent Size
We prefer small (2/3 person) or medium (4/6 person) capacity tents, but please speak with a member of the team if your tent size is bigger to check if your tent is suitable.

Camper Vans
Vans such as VW campers are acceptable (or similar) & some larger vans such as Mercedes Sprinter’s. If you campervan is bigger please contact a member of the team to check if it is suitable. We do accept awnings that attach to campervans, but again please check with a member of the team to check suitability so we can allocate you the correct pitch.

Caravans
Sorry no caravans.

Trade Vans
Small vans (Preferably no high tops, but contact the team for further details)

Pitch Size
At peak times space is at a premium and tents will be pitched fairly close together.

Electric hook ups
We have 3 serviced pitches only at a charge of £3 extra per night. Phone/ tablet or any electrical device can be charged in Reception at a cost of 50p.

Groups
We take a maximum of 12 in a mixed group & we ask that groups make every effort to respect the quiet nature of the site. (Please note. larger groups can be acceptable on request).This makes our sites unsuitable for Hen or Stag nights.<

Single sex bookings
We take single sex bookings but limit the number of males to 6 only. (Larger male group bookings are subject to request to the Ocean Pitch team).

Age
No person under the age of 18 unless accompanied by an adult. We prefer to limit the number of children aged under 12 on the site & so please check when booking with a member of the Ocean Pitch team.

Pets
Sorry no pets of any sort.

Security
Ocean Pitch Campsite cannot take any responsibility for the security of your personal items or vehicles.

Customers agree that their stay at Ocean Pitch campsite is entirely at their own risk and hereby indemnify the owner and staff from liability for any loss or damage caused by themselves, members of their party, their guests or invitees, to any of their equipment chattels or property.

Friendly staff are on duty day and night for your benefit and so please do not abuse their authority or the site rules.

Booking
We take bookings via our website, email, phone or even via social media (Facebook, Instagram or Twitter)

Payment
We accept PayPal (this can be via your paypal account once we have invoiced you).
We accept Credit/debit cards (Online via Paypal, but you don not have to have a paypal account to use this service).
We accept BACS transfer.
We accept Cheques, but they must be received at least two weeks prior to your arrival
If you turn up on the day – Credit/Debit cards or cash can be received on-site, but payment must be upfront for advanced bookings.

Behaviour Bonds
The Ocean Pitch team reserve the right to request a ‘Behaviour Bond’ if at any time if it is deemed necessary.
This will automatically be required for groups of more than six people. A sum of £10 from each person will be requested in cash on arrival. This will be returned at the end of your stay assuming that there has been no cause for complaint

Cancellations
We do not give refunds and advise you to take out holiday insurance. However, we’re a friendly bunch and so we can transfer your booking to another date that works for you (subject to availability).

Our service to you
In the unlikely event of there being a problem or dissatisfaction with any matters under our control during your holiday please report them to the Reception immediately so that we may have the opportunity where possible to rectify any issues. We will not be responsible for any issue which you knew about during your stay where it was not reported to a member of the Ocean Pitch team. If you feel the reported matter is not resolved to your satisfaction during your stay, please write to Benny and Lou within 7 days of returning from your holiday. Any correspondence must be in writing or E-mail, from the lead guest on the booking and must be signed by the lead guest due to the Data Protection Act 1998. We cannot accept liability in relation to any claim of whatever nature if you fail to notify us in writing within 7 days from the end of your holiday. We will respond to your concerns within 28 days.

Whilst every effort is made to avoid changes or errors, we are only human. Please check and/or query the details and price of your chosen holiday at the time of booking with a member of the Ocean Pitch team.

Site Rules
Please respect our site rules, as they are there to make yours and all other campers stay as happy & pleasant as possible.

  • Vehicle gate closed at 10.00pm except Friday 11.00pm
  • Vehicle gate opens at 7am
  • Please respect people’s space at all times.
  • Games: We prefer to keep games to a minimum and so please check with a member of the Ocean Pitch team if your game is suitable.
  • Visitors by arrangement with reception – a must for your security.
  • BBQs and hot utensils must be kept off the grass on bricks please (it damages the grass). Feel free to ask at reception and a member of the Ocean Pitch team will be happy to deliver BBQ bricks to your pitch.
  • No BBQs or naked lights after twilight please.
  • Quiet after 12.30 am please. (This is to ensure a pleasant night sleep for all guests).
  • No loud audible music please.  Some music is okay, but we ask this is turned off by 8.30pm, as families will be starting to drift into the land of nod.
  • We ask that you vacate your pitch by 10.30am please on your day of departure.

We hope that you enjoy your stay with Ocean Pitch Campsite and please feel free to speak to a member of the Ocean Pitch team if there is anything we can do, in order to enhance your stay.

Happy Camping from all at Ocean Pitch.